Can't Sign In

Most sign-in problems fall into one of three buckets below. Work through the one that matches what you're seeing before reaching out — it's usually faster than waiting on a reply.

"Invalid email or password"

• Double-check for extra spaces or an old password saved in your browser's autofill.
• If you signed up with Continue with Google, there is no separate Plotmuse password to enter — use the Google button instead of the email/password form.
• Still stuck? Click Forgot Password? on the sign-in page. Enter your account email and we'll send a reset link — it can take a couple of minutes to arrive, and it's worth checking spam.

Stuck on "Verify Your Email"

New accounts, and any account whose email hasn't been confirmed yet, need one verification step before sign-in completes. Signing in with the right password automatically sends a fresh verification link and takes you to a waiting screen — you don't need to sign up again.

• Check spam/junk and any "Promotions" tab if you use Gmail.
• Confirm you're checking the inbox for the address you signed up with, not a different one.
• The link expires after a while — if it's old, just sign in again to trigger a new one.

Google sign-in isn't completing

• Make sure pop-ups aren't blocked for app.plotmuse.com — the Google sign-in window opens as a pop-up, and a blocker will silently kill it.
• Try again in a normal (non-incognito) browser window, or a different browser, in case a privacy extension is interfering.
• If your Plotmuse account was originally created with an email/password instead of Google, sign in with that email/password instead — the two aren't automatically linked.

None of this fixed it

Contact us below with your account email and what you tried — we can look up the account directly.