Troubleshooting

Can't Sign In

Fix a rejected password, a stuck email verification, or a Google sign-in that won't go through.

Billing & Subscription Issues

Payment declined, a plan that isn't reflected in your account, or a receipt that never arrived.

Project Won't Load or Save

A project stuck loading, changes that aren't saving, or the editor behaving unexpectedly.

Exporting & PDF Problems

A PDF or Final Draft export that fails, looks wrong, or is missing content.

Uploads & File Import Issues

An image or file that won't upload, an import that fails, or storage that's running low.